Obvlo, a leading innovator in AI and local curation, has announced the launch of its latest feature, ‘Universal Listings’, designed to personalise and enhance guest experiences by providing tailored recommendations. This new digital concierge service replaces static content with dynamic suggestions based on guest interests and their purpose of visit.
Obvlo’s digital concierge understands both the guests and the city, ensuring a seamless and enriched journey for every visitor. The introduction of Universal Listings offers a unified format for various types of content, streamlining the guest experience and creating new opportunities for upselling and generating ancillary revenue without the need for manual content creation.
Major services include:
Venue Content: This includes detailed listings for restaurants, bars, parks and museums. Venue Listings feature a refreshed look with structured sections, making it easier for guests to explore. Key highlights, journey indicators, intro summaries, images and traveller reviews are provided at the initial browsing stage. As guests delve deeper, additional information tailored to the “Explore” phase is available, including “What to Expect” sections with direct CTAs to Google or TripAdvisor. Curated content helps guests plan their visits with practical details and local knowledge, while nearby attractions are showcased to aid in itinerary building.
Live Event Content: Obvlo provides curated and personalised information on live events happening nearby during guests’ stays. By connecting various data sources, the system offers a comprehensive picture of live events, helping guests navigate and understand what to expect. Detailed event information and venue details are provided to enhance the overall journey.
Host Content: In-house offerings from hosts, such as food and beverage options and helpful information, now have a dedicated area. This allows the host to display maps and include useful information such as “How to Find Us”. Hosts can also share their stories, creating a more personalised connection with their visitors.
Tour & Experience Content: These listings feature commission-generating, bookable content, connecting local suppliers effortlessly through API integrations. Guests can check availability and book tours directly within the listings, simplifying the booking process and increasing revenue.
Promo Content: Special offers and deals available to guests are also part of the Universal Listings. Hosts can promote their offers, discounts and loyalty programs, with listings configurable for personalisation based on travellers’ interests. Hosts can control and rank these listings according to the time of day, season and guest preferences.
Obvlo’s latest release marks a significant step forward in guest management technology, ensuring every guest enjoys a unique and tailored experience. By replacing static content with dynamic, personalised recommendations, Obvlo is setting a new standard in the hospitality industry.
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